Returns, exchanges, and cancellations
It can be disappointing if your order arrives incorrect, incomplete, or not as expected, but our team will take care of it.
How to register a return?
You can register a return within 14 days of purchase by using our online return form. To receive the form, please contact our support team.
Note: Do not send your return to our office address. Please follow the instructions provided in the email to ensure your return arrives safely at our warehouse and to avoid any additional costs.
How to return items?
You can return items by sending them to the location provided by us. Before shipping the items back, please make sure you’ve completed the return form. Once the form is submitted, you’ll receive detailed instructions on how to return your items.
Do I have to pay for the return?
In some cases, returns may be subject to a fee. For more information, please contact our customer support team.
Order cancellation
To cancel your order, please contact our customer support team as soon as possible after placing it. The sooner you notify us, the faster we can stop the order from being processed and help avoid additional costs. If the order has already been shipped, the shipping costs will be deducted from the refund amount.
Are we accept returns of used items?
To cancel your order, please contact our customer support team as soon as possible after placing it. The sooner you notify us, the faster we can stop the order from being processed and help avoid additional costs. If the order has already been shipped, the shipping costs will be deducted from the refund amount.
Do you accept returns of used items?
No, we do not accept returns of used devices. Only devices that have been tested are eligible for return. If we determine that a device has been used beyond normal testing purposes, no refund will be issued and the device will be returned to the customer with an additional handling and return shipping fee applied.
How must the device be returned?
The device must be returned in the same good condition in which it was sent to the customer. You are responsible for covering all return shipping costs and any applicable customs fees.
Our customer support team is available on weekdays from 8:00 AM to 5:00 PM.
